Privacy Policy

Q MATRIX (“Q MATRIX”, “we”, “us”, or “our”) operates the Q MATRIX online learning platform available through qmatrix.co.in and related services, applications, and webpages (collectively, the “Platform”).

This Privacy Policy explains how Q MATRIX collects, uses, stores, protects, and handles personal information provided by students and other users of the Platform.

By creating or using a Q MATRIX account, you acknowledge that you have read and understood this Privacy Policy.

1. Our Privacy Commitment

Q MATRIX respects the privacy of its students and users.

Our primary purpose in collecting personal information is to create, maintain, authenticate, and provide access to a user’s Q MATRIX account and the services available through that account.

Q MATRIX does not sell, rent, or commercially trade student personal information to third parties.

We collect and process only information that is reasonably required for the operation, security, administration, and delivery of the Q MATRIX Platform and its services.

Q MATRIX does not intend to use student personal information for unrelated commercial purposes.

2. Information We Collect

Depending on how you use the Platform, Q MATRIX may collect information such as:

2.1 Account Information

When a student creates an account, we may collect information necessary to establish and maintain the account, including, where applicable:

• Name
• Email address
• Mobile number
• Username or account identifier
• Password or authentication-related information
• Profile information voluntarily provided by the student
• Information required to authenticate the account

Where Google or another supported authentication method is used, Q MATRIX may receive the account information necessary to establish and authenticate the Q MATRIX account.

2.2 Learning and Platform Information

When a student uses Q MATRIX, the Platform may necessarily generate or retain information associated with the student’s account, such as:

• Courses accessed
• Lessons accessed
• Course and lesson completion information
• Quiz attempts and results
• Learning progress
• Account activity required to provide the Platform’s functionality
• Technical information associated with use of the Platform

This information is associated with the user’s account so that Q MATRIX can provide the relevant learning functionality and maintain the user’s account and progress.

2.3 Technical and Security Information

Q MATRIX may process limited technical information necessary to operate and secure the Platform, including information such as:

• IP address
• Browser and device information
• Login/session information
• Security and authentication logs
• Error and diagnostic information
• Information necessary to detect unauthorized or abusive activity

Such information may be used for security, troubleshooting, fraud prevention, service reliability, and protection of the Platform.

3. Why Q MATRIX Collects Personal Information

Q MATRIX collects and processes personal information primarily for the following purposes:

1. Creating a student account
2. Authenticating and securing the account
3. Providing access to the Q MATRIX Platform
4. Providing courses, lessons, quizzes, and related learning functionality
5. Maintaining student learning progress
6. Maintaining the security and reliability of the Platform
7. Communicating with users regarding their account or Platform services
8. Responding to support requests
9. Detecting, preventing, and investigating unauthorized use, abuse, or security incidents
10. Complying with applicable legal obligations

Q MATRIX does not intentionally collect personal information for purposes unrelated to the operation or legitimate administration of the Platform.

4. Student Data Is Not Sold

Q MATRIX does not sell, rent, lease, or commercially trade student personal information.

Student information is not sold to advertisers or data brokers.

Q MATRIX does not intend to use student personal information as a commercial data product.

Where third-party service providers are technically required to operate portions of the Platform, information may be processed by those providers strictly in connection with the services they provide to Q MATRIX, subject to applicable contractual, technical, and legal safeguards.

5. Limited Use of Student Information

Q MATRIX follows a purpose-limited approach to student information.

Personal information collected for account creation and Platform operation will be used for the purposes described in this Privacy Policy.

Q MATRIX will not intentionally use a student’s personal information for unrelated purposes without an appropriate legal basis, notice, or consent where required by applicable law.

Where additional information is required for a new feature or materially different purpose, Q MATRIX may provide an appropriate notice or request consent where required.

6. Sharing of Personal Information

Q MATRIX does not routinely share student personal information with unrelated third parties.

Information may, however, be disclosed or made available in limited circumstances where necessary, including:

6.1 Service Providers

Q MATRIX may use trusted third-party technology and service providers for infrastructure, hosting, authentication, communications, security, storage, analytics, or other technical functions necessary to operate the Platform.

Such providers may process information on behalf of Q MATRIX as necessary to provide their services.

6.2 Legal Requirements

Q MATRIX may disclose information where required or permitted by applicable law, regulation, court order, governmental authority, or lawful legal process.

6.3 Security and Protection

Information may be disclosed where reasonably necessary to:

• investigate suspected fraud or abuse;
• investigate unauthorized access;
• protect Q MATRIX, its users, systems, or property;
• prevent security incidents;
• enforce applicable Platform policies; or
• protect against unlawful activity.

Q MATRIX will seek to limit such disclosure to information reasonably necessary for the relevant purpose.

7. Third-Party Services

The Q MATRIX Platform may use third-party services or technologies to provide specific functionality.

Examples may include services used for:

• Authentication
• Email delivery
• Video hosting or delivery
• Cloud infrastructure
• Security
• Technical infrastructure

When a third-party service is used, that third party may process certain information necessary to provide its service.

Third-party services are independently operated and may have their own privacy policies and terms.

Q MATRIX does not control the privacy practices of independent third-party platforms outside Q MATRIX.

Users should review the applicable privacy policies of such third-party services when they interact directly with those services.

8. YouTube and External Content

Q MATRIX may provide educational video content through third-party video hosting services such as YouTube.

When a video or other external content is delivered through a third-party service, the third party may process information according to its own policies and technologies.

Q MATRIX is responsible for the operation of the Q MATRIX Platform but does not control the privacy practices, security, availability, or data-processing practices of independent third-party platforms.

Accordingly, users should review the privacy policy and terms applicable to those external services.

9. Account Security

Students are responsible for maintaining the confidentiality and security of their account credentials.

You should:

• use a strong and unique password where applicable;
• not share your password with another person;
• not share authentication credentials;
• log out from shared or public devices;
• promptly notify Q MATRIX if you believe your account has been compromised.

Q MATRIX takes reasonable technical and organizational measures intended to protect information under its control.

However, no internet-based service, electronic transmission, computer system, or storage system can be guaranteed to be completely secure.

Therefore, Q MATRIX cannot guarantee that unauthorized access, cyberattacks, data breaches, malware, credential theft, or other security incidents will never occur.

10. Responsibility for Misuse Outside the Q MATRIX Platform

For example, Q MATRIX cannot be held responsible for misuse resulting from:

• a student voluntarily sharing personal information with another person;
• sharing passwords or account credentials;
• phishing or social-engineering attacks;
• compromised personal email accounts;
• compromised personal devices;
• malware or spyware on a user’s device;
• unauthorized access to accounts controlled by the student;
• information shared by the student on third-party websites or applications;
• information copied, downloaded, photographed, recorded, or redistributed by another person;
• information exposed through an independent third-party service;
• unauthorized disclosure by a third party outside Q MATRIX’s control; or
• any misuse occurring after information has left Q MATRIX’s systems through lawful or user-authorized activity.

Q MATRIX does not assume responsibility for security incidents or misuse occurring entirely outside systems under its control, subject always to any responsibility that cannot lawfully be excluded under applicable law.

This limitation does not mean that Q MATRIX will ignore a security incident occurring within systems under its control. Where required by applicable law, Q MATRIX will take appropriate steps in response to a confirmed security incident.

11. User Responsibility for Information Shared Outside Q MATRIX

Users should exercise appropriate caution when providing personal information to third parties.

Q MATRIX strongly recommends that students do not unnecessarily disclose:

• passwords;
• authentication codes;
• account recovery information;
• financial information;
• government identification information;
• private educational records; or
• other sensitive information

to people or organizations outside Q MATRIX.

Once information is voluntarily provided by a student to an unrelated third party, the handling of that information is generally governed by that third party’s policies and applicable law.

12. Data Retention

Q MATRIX retains personal information for as long as reasonably necessary to:

• maintain an active account;
• provide the requested Platform services;
• maintain learning progress;
• maintain security and audit records;
• resolve disputes;
• prevent fraud or abuse;
• comply with legal obligations; or
• otherwise satisfy legitimate operational requirements.

When personal information is no longer reasonably required for these purposes, Q MATRIX may delete, anonymize, or otherwise dispose of it in accordance with applicable law and its operational requirements.

Certain information may need to be retained for a longer period where required by law or where reasonably necessary to establish, exercise, or defend legal rights.

13. Account Closure and Deletion Requests

A user may contact Q MATRIX to request information regarding their account or request deletion of personal information, subject to applicable law and legitimate retention requirements.

Upon receiving a valid request, Q MATRIX may:

• verify the identity of the requester;
• review the information requested for deletion;
• delete or anonymize information where legally and technically appropriate; and
• retain information that Q MATRIX is required or permitted to retain under applicable law.

Deletion of an account or personal information may affect the user’s ability to access Q MATRIX services, courses, progress records, or other account-dependent functionality.

14. Accuracy of Personal Information

Users are responsible for providing accurate information when creating an account.

Users should notify Q MATRIX if account information needs to be corrected or updated.

Q MATRIX may take reasonable steps to maintain accurate account information based on information supplied by the user.

15. Children’s and Minors’ Privacy

Q MATRIX is an educational platform and may be used by students of different ages.

Where applicable law requires parental or guardian consent for the processing of personal information belonging to a child or minor, Q MATRIX will follow the requirements applicable to that processing.

Parents or lawful guardians who believe that a child has provided personal information to Q MATRIX in circumstances where such processing is not permitted should contact Q MATRIX so that the matter can be reviewed.

Q MATRIX does not knowingly seek to collect unnecessary personal information from children.

16. Cookies and Similar Technologies

Q MATRIX may use cookies, sessions, or similar technical mechanisms necessary for:

• account authentication;
• maintaining login sessions;
• remembering required settings;
• maintaining Platform functionality;
• security; and
• improving reliability and performance.

These technologies may be necessary for the Platform to function correctly.

Where non-essential cookies or similar technologies are introduced in the future, Q MATRIX will provide appropriate information or choices where required by applicable law.

17. Data Security

Q MATRIX uses reasonable technical and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, destruction, or misuse.

Security measures may include appropriate access controls, authentication mechanisms, server-side protections, monitoring, and other technical safeguards appropriate to the nature of the information and the Platform.

However, no security system can provide an absolute guarantee against every possible security threat.

Therefore, Q MATRIX does not guarantee absolute or uninterrupted security of information transmitted or stored through the internet.

18. Data Breaches and Security Incidents

If Q MATRIX becomes aware of a personal-data security incident affecting information under its control, Q MATRIX will assess the incident and take reasonable steps appropriate to the circumstances.

Where notification is required by applicable law, Q MATRIX will provide the required notification to the relevant users, authorities, or other parties in accordance with applicable legal requirements.

Q MATRIX will not knowingly conceal a legally reportable security incident.

19. User Rights

Subject to applicable law, users may have rights concerning their personal information, which may include rights to:

• obtain information about personal data processed by Q MATRIX;
• request correction of inaccurate personal information;
• request deletion of personal information where legally applicable;
• withdraw consent where consent is the legal basis for processing;
• raise a grievance regarding the processing of personal information; and
• exercise other rights provided under applicable data-protection law.

Requests may be subject to identity verification and lawful exceptions.

Where consent is the basis for processing, applicable Indian data-protection law provides for withdrawal of consent, subject to the consequences and limitations prescribed by law.

20. Privacy Requests and Grievances

For privacy-related questions, requests, complaints, or concerns, users may contact Q MATRIX at:

• Email: info@qmatrix.co.in
• Website: qmatrix.co.in

When submitting a privacy request, please provide sufficient information for Q MATRIX to identify the relevant account and understand the request.

Q MATRIX may request reasonable information to verify the identity of the person making the request before providing account-related information or processing a deletion or access request.

21. International and Third-Party Processing

Certain infrastructure or service providers used by Q MATRIX may process information from locations outside the user’s state or country.

Where personal information is processed by third-party infrastructure or service providers, Q MATRIX will take steps appropriate under applicable law and the relevant contractual and technical arrangements.

Users acknowledge that internet-based services may involve infrastructure operated across multiple geographic locations.

22. No Sale or Advertising Use of Student Data

Q MATRIX does not sell student personal information.

Q MATRIX does not authorize unrelated third parties to use student personal information as an independent advertising database.

Student information collected for Q MATRIX account and Platform purposes will not intentionally be converted into a commercial mailing list or sold as a data product.

23. Changes to This Privacy Policy

Q MATRIX may update this Privacy Policy from time to time to reflect:

• changes to the Platform;
• changes in technology;
• changes in data-processing practices;
• changes in applicable law; or
• improvements to privacy and security practices.

When this Privacy Policy is updated, Q MATRIX will publish the updated version on the Platform and update the Last Updated date.

Where applicable law requires additional notice or consent for a material change, Q MATRIX will provide such notice or obtain such consent as required.

Users are encouraged to periodically review this Privacy Policy.

24. Governing Law

This Privacy Policy shall be interpreted and applied in accordance with the laws applicable to Q MATRIX and its operations in India, subject to any mandatory rights or protections available to users under applicable law.

Nothing in this Privacy Policy is intended to exclude or limit any liability, right, remedy, or protection that cannot lawfully be excluded or limited under applicable law.

25. Important Disclaimer

This Privacy Policy describes Q MATRIX’s intended data-handling practices and is intended to provide users with clear information regarding the collection and processing of personal information.

Nothing in this Privacy Policy should be interpreted as a waiver of any statutory right or protection that cannot legally be waived.

Where applicable law imposes obligations on Q MATRIX that are stricter than the provisions stated in this Privacy Policy, Q MATRIX will comply with those applicable legal obligations.

26. Contact Information

For questions, privacy requests, data-related concerns, or grievances concerning the Q MATRIX Platform: